Technical Support Engineer Permanent

Our client is looking for a motivated colleague who can quickly adapt to the role of the first point of contact for UNI-Support, think on their feet, and assist customers in their journey. This role primarily involves providing first-line technical and content support to customers via phone, several times a day. As a Technical Support Engineer, you will be the person providing Dutch support on weekdays from 09:00 to 17:00. You will answer a variety of questions related to digital surveying, posed by customers, partners, and colleagues.

In addition, you will prepare the GNSS receiver, the UNI-GR2, for shipment to both domestic and international destinations. This enables users to immediately engage in precise centimeter-level positioning, data storage, and cloud transmission. You will also assist with equipment repairs when needed. In summary, your role ensures that customers can carry out their tasks smoothly.

You do not need to have direct experience with GNSS receivers or similar equipment. Thanks to the user-friendly nature of the products and the knowledge available within the company, everyone can quickly get up to speed.

They are looking for someone who:

Speaks Dutch fluently, and English proficiency is a plus.

• Is not afraid to ask questions.
• Has an interest in technology.
• Possesses a curious and learning-oriented mindset.
• Demonstrates patience and calmness in customer interactions.
• Has a problem-solving and helpful attitude.
• Shows empathy and understanding in communication.
• Enjoys engaging in friendly conversations with colleagues.
• Ideally, you have a background in (GEO-)ICT or a technical field, but motivation and adaptability are of greater importance. 

You do not need direct experience with GNSS receivers or similar equipment; they can quickly get you up to speed due to the user-friendly nature of the products and the knowledge available in-house.

What you will receive:

• A competitive salary and 25 vacation days.
• Free lunch at the office.
• Monthly social gatherings and four team outings per year.
• Access to mental health coaching.
• Reimbursement for travel expenses or the option for an NS business card or a bicycle plan.
• Conveniently located office in Hilversum.
• A small, friendly team that enjoys playing darts.
• An open working environment where everything is open for discussion.

What it’s like in the office:

You will find an international and youthful team with an average age of 29 at the Arenapark in Hilversum, which is a 10-minute walk from Hilversum Sportpark Station. You’ll work at your own desk or the UNI workstations, enjoy lunch with your colleagues, and end the week with a drink on Friday afternoon.

MarXact offers you growth opportunities in an ambitious environment, friendly colleagues, and an informal work atmosphere. You will be encouraged to develop yourself and expand your skills. You will have the opportunity to learn a lot about GNSS receivers, software and web applications.

Interested? Hit the APPLY-button and we will get back to you shortly.